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Why are the date and time in my SR's always in PDT when I am based in UK

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Summary: I have started using osvc in demo support https://demosupport.custhelp.com/AgentWeb/ - I cant seem toi change the date and time format to UTC or BST - its all in PDT - How can this be changed ?

i see a similar Q here https://community.oracle.com/customerconnect/discussion/comment/593248#Comment_593248

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Oracle Service Cloud 21D (Build 280)

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