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How to edit the Incident Channels - like changing labels. — Cloud Customer Connect
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How to edit the Incident Channels - like changing labels.

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edited Jun 8, 2022 11:33AM in General Technical Discussions 9 comments

Summary:

The Field Incident.ChanID has a lot of options including "Instagram Public", "Instagram Private", etc.

Content (required):

The Ask is that How do we edit the Option "Instagram Public" to appear as "Instagram" only.

This Incident.ChanID field is neither available in the Customizable Menus nor the Instagram option in Standard Channels under the Service Folder in configuration.

Version (include the version you are using, if applicable):

22A

Code Snippet (add any code snippets that support your topic, if applicable):

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