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File Attachment Agent console shows up for Inlay Chat but not from chat_launch — Cloud Customer Connect
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File Attachment Agent console shows up for Inlay Chat but not from chat_launch

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in General Technical Discussions 1 comment

Summary:

File attachement icon for agent side shows for Agent when user is connected from Inlay but not from chat_launch form

screenshot attached


Not Working - Chat Initiated from ChatLaunch


Working - Chat Initiated from Inlay


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