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How to correctly display chat inlay

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edited Jun 15, 2022 10:37PM in General Technical Discussions 4 comments

I'm trying to implement a digital customer service chat inlay following the documentation at:

However, after inserting the html snippet and the script provided on the documentation, no component shows on the webpage. The documentation at Inlay Registry (custhelp.com) indicates that the default behavior of the Embedded Chat Inlay is to display as soon as it loads, but it does not seem to be doing so.

This is the code I'm working with, the snippet on the documentation:


<script id="oit-loader" src="http://static-mw.custhelp.com/s/oit/latest/common/v0/libs/oit/loader.js" async></script>


<inlay-oracle-chat-embedded id="chatInlay" class="inlay" site-url="url-of-our-demo-instance" site-type="ec">  </inlay-oracle-chat-embedded>

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