Knowledge Advanced - feedback proces
Looking for option to configure communication between knowledge creator/owner and user that gave feedback (via incidents)
Am looking for a way to link the feedback that a user may give in a Knowledge Advanced portal to the Knowledge Owner / Creator. I see there should be an option to link incidents to articles (manual: See Incidents Linked to an Article (custhelp.com)) and also that there has already been reported an idea in 2018 but no further information available about its progress:
The intention is that the Knowledge Owner / Creator can communicate via an incident to the user that gave a recommendation on an article in an OKCS portal. I also see that the recommendation for an article is stored in a field okcs_recommendations.comments. There seems no clear connection to me about how an incident can be linked to further communicate via an incident about the feedback.