Tip Tuesday: Agent Browser User Interface- Increase size in the agent workspace
Summary:
Agent is having trouble reading the information in their workspace and would like to enlarge the text.
Content:
There are 3 easy ways to enlarge the agents browser workspace for ease of reading the incident content
Zoom the entire browser:
- Click the ellipsis in the upper right corner to the right of the URL field
- Click in the Zoom option to enlarge the browser window
- This setting will hold for the entire browser even if you close the browser and return to it late for the OSvC system
Enlarge the Incident Thread:
- Open the incident for editing
- From the Messages tab click the ellipsis to the right of the thread panel
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