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Tip Tuesday: Agent Browser User Interface- Increase size in the agent workspace

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edited Jul 5, 2022 3:06PM in Agent Desktop

Summary:

Agent is having trouble reading the information in their workspace and would like to enlarge the text.

Content:

There are 3 easy ways to enlarge the agents browser workspace for ease of reading the incident content

Zoom the entire browser:

  1. Click the ellipsis in the upper right corner to the right of the URL field
  2. Click in the Zoom option to enlarge the browser window
  3. This setting will hold for the entire browser even if you close the browser and return to it late for the OSvC system


Enlarge the Incident Thread:

  1. Open the incident for editing
  2. From the Messages tab click the ellipsis to the right of the thread panel

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