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Credit to Cash Case Folder Approval Hierarchy

edited Jul 7, 2022 4:54PM in Receivables & Collections

Organization Name (Required - If you are an Oracle Partner, please provide the organization you are logging the idea on behalf of): Customer

Description (Required):

Need to achieve Automatic-Hierarchy Driven-Multi Level Approval for Credit Case Folder? As per the latest product capability maturity, The Credit Analyst can do a credit review and forward further for approval. But the requirement is for an automating hierarchy driven approval. Can we do it with some workarounds? Or we need to build an approval extension using Process Cloud Service?

Use Case and Business Need (Required):

The Credit Management Organization /Process also has delegation of Authority based matrix approvals for various credit worthiness segments of customers. As a result, need to have a hierarchy driven approval for credit case folders based on credit score or credit exposures.

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