Create New Incident via API and Suppress Email Notification
Summary:
Content (required):
I have a use case where I am creating incidents programmatically on behalf of customers. The REST API works like a charm. However, I would like to prevent the email notifications that are normally sent. Is that possible?
Version (include the version you are using, if applicable):
Code Snippet (add any code snippets that support your topic, if applicable):
{
"primaryContact": {
"id": 8675309
},
"severity": {
"id": 3
},
"assignedTo": {
"account": {
"lookupName": "Carl Bramblett"
}
},
"category": {
"id": 30
},
"subject": "Hello World",
"queue": {
"lookupName": "Multimedia"
},
"product": {
"id": 1
},
"threads": {
"entryType": {
"id": 1
},
"text": "This is a test."
},
"fileAttachments": [{
"fileName": " Attachment.txt ",
"data": "c2FtcGxlIGNvbnRlbnQgZm9yIGZpbGUgYXR0YWNobWVudA=="
}]
}