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Create New Incident via API and Suppress Email Notification

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Content (required):

I have a use case where I am creating incidents programmatically on behalf of customers. The REST API works like a charm. However, I would like to prevent the email notifications that are normally sent. Is that possible?

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):


 "primaryContact": {

  "id": 8675309


 "severity": {

  "id": 3


 "assignedTo": {

  "account": {

   "lookupName": "Carl Bramblett"



"category": {

  "id": 30


 "subject": "Hello World",

 "queue": {

  "lookupName": "Multimedia"


 "product": {

  "id": 1


 "threads": {

  "entryType": {

   "id": 1


  "text": "This is a test."


 "fileAttachments": [{

  "fileName": " Attachment.txt ",

  "data": "c2FtcGxlIGNvbnRlbnQgZm9yIGZpbGUgYXR0YWNobWVudA=="



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