Can we replicate Send on Save action of changing Status on response in Browser User Interface BUI ?
BUI doesn't have the notion of Send on Save, meaning we don't seem to have a trigger any longer to change the Status upon sending a reply.
Our agents would like the Status to change to Waiting when sending a response. Is there any way to configure this in BUI?
Workspace rules don't seem to let us work with Incidents Last Response, and this might have been a workaround.
Has anyone got a solution to this?
Version (include the version you are using, if applicable):
Code Snippet (add any code snippets that support your topic, if applicable):