Learn about Redwood and be one of the first to join the conversation

Visit Redwood Community
Can we replicate Send on Save action of changing Status on response in Browser User Interface BUI ? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Can we replicate Send on Save action of changing Status on response in Browser User Interface BUI ?

Received Response
32
Views
5
Comments

Summary:

BUI doesn't have the notion of Send on Save, meaning we don't seem to have a trigger any longer to change the Status upon sending a reply.

Content (required):

Our agents would like the Status to change to Waiting when sending a response. Is there any way to configure this in BUI?

Workspace rules don't seem to let us work with Incidents Last Response, and this might have been a workaround.

Has anyone got a solution to this?

Version (include the version you are using, if applicable):

21D

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!