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Can we replicate Send on Save action of changing Status on response in Browser User Interface BUI ?

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in Agent Desktop 5 comments

Summary:

BUI doesn't have the notion of Send on Save, meaning we don't seem to have a trigger any longer to change the Status upon sending a reply.

Content (required):

Our agents would like the Status to change to Waiting when sending a response. Is there any way to configure this in BUI?

Workspace rules don't seem to let us work with Incidents Last Response, and this might have been a workaround.

Has anyone got a solution to this?

Version (include the version you are using, if applicable):

21D

Code Snippet (add any code snippets that support your topic, if applicable):

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