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Tip Tuesday - Workspace Rule Comparison

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in Agent Desktop

Summary:

Exporting workspace rules to more easily compare 2 or more workspaces for potential consolidation

Content (required):

If you have multiple workspaces that are similar in functionality it may be time to evaluate those to see if there is opportunity for consolidation. This can be a daunting exercise however Oracle Service Cloud has functionality to export the workspace rules so that you can review them side by side in an Excel spreadsheet. This can make it easier to identify overlaps and make decisions about what can be consolidated and simplified in your workspaces.

NOTE: You must be logged into the .NET console and not the Browser User Interface in order to use the export functionality.

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