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Feature Friday - How to Capture Images Using Workspace Extension Using Api’s?

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edited Jul 22, 2022 2:04PM in Agent Desktop 2 comments

Overview

This feature is to capture the image using WebRTC APIs and upload as attachment using extensibility API's. This is achieved by using the Workspace Extension (WebRTCAttachments).

As of now on B2C/RightNow service for agents using windows mobile/tablets don't have the capability to upload an attachment directly from camera stream. This Extension can help in adding that capability on B2C. This extension supports all web browser and devices.

This is a sample code with no support.

Workflow

This extension will show a Camera button. Upon clicking the button a modal is opened which shows a camera list dropdown using which user can choose the camera (Front / Rear). 

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