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Knowledge Advanced (KA) Authoring and Search Administration components are deprecated in the .NET — Cloud Customer Connect
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Knowledge Advanced (KA) Authoring and Search Administration components are deprecated in the .NET

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Summary:

Knowledge Advanced (KA) Authoring and Search Administration components are deprecated in the .NET Agent Console

Content (required):

Environment:

Oracle B2C Service Knowledge Advanced in the .NET Agent Console

Resolution:

Knowledge Advanced (KA) Authoring and the three KA Search Administration components: Configure Search, Intent Builder and Manage Search Query are deprecated in the .NET Agent Console as of August 2022. Customers will need to use these Knowledge Advanced components from the Agent Browser User Interface.

Does this impact the KA knowledge window in the .NET Agent Console?

No, Oracle is not deprecating the KA knowledge window in the .NET Agent Console at this time.

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