Learn about Redwood and be one of the first to join the conversation

Visit Redwood Community
How to route specific people from the same queue? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to route specific people from the same queue?

Accepted answer


Content (required):

i created rules to assign to different queues but I want it to be assigned to a specific staff from the same queue i add a rule to assign to a staff member but if i add more than one only assign to the last one.

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!