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Website Link Survey Expiry

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in Agent Desktop 6 comments

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Hi,

I have couple of questions regarding Surveys:

1. Is it possible for a website link survey to get expired once it is submitted by the user. We are using website link survey URL in our incident closure email template(triggered from CPM using Public mail API). This link can be used multiple times. We want to restrict it to one submission per incident.


2. I could see that the above requirement is possible with transactional survey. But the problem is we have contents based on different conditions(based on incident field values) which needs to be placed on the invitation message. I could see that the conditional segments in the invitation message shows only contact segments and do not allow to check conditions based on different incident fields.

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