Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
Website Link Survey Expiry — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Website Link Survey Expiry

Accepted answer
16
Views
6
Comments
in Agent Desktop 6 comments

Summary:


Content (required):

Hi,

I have couple of questions regarding Surveys:

1. Is it possible for a website link survey to get expired once it is submitted by the user. We are using website link survey URL in our incident closure email template(triggered from CPM using Public mail API). This link can be used multiple times. We want to restrict it to one submission per incident.


2. I could see that the above requirement is possible with transactional survey. But the problem is we have contents based on different conditions(based on incident field values) which needs to be placed on the invitation message. I could see that the conditional segments in the invitation message shows only contact segments and do not allow to check conditions based on different incident fields.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!