What's new in Customer Journeys?

Connect and learn more! ×
ODA- B2C Rightnow Service Unified Dashboard — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

ODA- B2C Rightnow Service Unified Dashboard

532
Views
0
Comments
edited May 10, 2023 12:54AM in General Technical Discussions

Problem Statement:

Many B2C Service customers use Oracle Digital Assistance (ODA) to enhance B2C Service Chat. One of the major requirement from the B2C Rightnow Service customers is to have unified dashboard, where they can view the data from ODA chat and Rightnow Service chats. Exporting , scheduling delivery of report data.

The B2C Service COE Team developed a Node JS based application which pulls the ODA chat analytics and imports that data into B2C Service using APIs. Apart from the node js app, solution also provide access to value added reports with ODA data in B2C Service.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!