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assigned queue with escalation rules

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Summary:

hello community


I am creating business rules based on attention queues and those are working correctly but when I make escalation rules that when the incidents of the queue to which it is assigned is not resolving the incident so I want it to be assigned to another different queue is when the attention queue rules stop working


please help

Content (required):

hello i need help if im doing something wrong when i want to assign when the first queue the incident, dont have an update for the agent

Version (include the version you are using, if applicable):

22A

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