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Oracle Service cloud BUI accessibility question for Screen reader.

Accepted answer


I wonder whether we can change the field name from a screen reader. That is because when my Agent uses a screen reader, he try to select the field he needs from the panel below. Instead of showing Subject. It will show Required Subject edit with the field value. Is that possible for us to change that field name?

Version (include the version you are using, if applicable): 22A

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