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How do I display Products and Category on the Chat Launch Page? — Cloud Customer Connect
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How do I display Products and Category on the Chat Launch Page?

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Summary:

I have enabled FLD_PRODUCT_ENABLED and FLD_CATEGORY_ENABLED

I have updated the chat_launch.php file to include

<rn:widget path="input/ProductCategoryInput" />

<rn:widget path="input/ProductCategoryInput" name="Incident.Product" required_lvl="1"/>

<rn:widget path="input/ProductCategoryInput" name="Incident.Category" required_lvl="1"/>

But the fields still do not display on the chat form.

Content (required):


Version (include the version you are using, if applicable):

22B CP2 (yes I know im on an outdated version of CP)

Code Snippet (add any code snippets that support your topic, if applicable):

attached the form


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