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Assign people to round robin logged in

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Summary:

hello community

I am setting up my incident queues and I have people assigned to this profile but they are not assigned while logged in

I understand that round robin (logged in) is used for people who are connected

I have the next problem and i dont know whats next, probably something its wrong in my configuration, i had tried differents ways but doesn't work.

Incident Queue: "CAS" set as Round Robin (Logged In)

Profile: "CAS", queue added = CAS

Pull Policy: "Strict Policy"

PullQuantity = 2

Inbox Limit = 10.

Pull From Single Round Robin Logged In Queue = unchecked

Once these values were configured, i use rules to assign for types but its not assigned to the people on the queue

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