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ORACLE B2C SERVICE ZOOM INTEGRATION — Cloud Customer Connect
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ORACLE B2C SERVICE ZOOM INTEGRATION

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edited Sep 1, 2022 9:10PM in Agent Desktop

Summary:

Schedule and start Zoom meetings right from the Agent Browser UI, and associate the meetings with records.

Before you begin you must:

  • Enable the Zoom integration. Contact your Oracle account manager.
  • Have a Zoom account for your organization. Contact your organization's administrator


You can search and schedule meetings with customer contacts, co-workers, or contacts from your personal Zoom directory. You can also associate meetings and recordings with records such as incidents and contacts.

Please see the attached document for additional details.


Schedule Meeting Zoom Components

The components with an asterisk will only be supported if they are supported on the Zoom licensing. Each component will be enabled but will not work if the account does not support them. 

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