You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

ORACLE B2C SERVICE ZOOM INTEGRATION

153
Views
0
Comments
edited Oct 20, 2022 1:24PM in Agent Desktop

Summary:

Schedule and start Zoom meetings right from the Agent Browser UI, and associate the meetings with records.

Before you begin you must:

  • Enable the Zoom integration. Contact your Oracle account manager.
  • Have a Zoom account for your organization. Contact your organization's administrator

Approval from Zoom is needed for the integration.

  • Please reference the Zoom site here.
  • Oracle is on the Zoom Marketplace located here.



You can search and schedule meetings with customer contacts, co-workers, or contacts from your personal Zoom directory. You can also associate meetings and recordings with records such as incidents and contacts.

Please see the attached document for additional details.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!