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ORACLE B2C SERVICE ZOOM INTEGRATION

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edited Oct 20, 2022 1:24PM in Agent Desktop

Summary:

Schedule and start Zoom meetings right from the Agent Browser UI, and associate the meetings with records.

Before you begin you must:

  • Enable the Zoom integration. Contact your Oracle account manager.
  • Have a Zoom account for your organization. Contact your organization's administrator

Approval from Zoom is needed for the integration.

  • Please reference the Zoom site here.
  • Oracle is on the Zoom Marketplace located here.



You can search and schedule meetings with customer contacts, co-workers, or contacts from your personal Zoom directory. You can also associate meetings and recordings with records such as incidents and contacts.

Please see the attached document for additional details.

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