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Knowledge Foundation vs Knowledge Advanced — Cloud Customer Connect
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Knowledge Foundation vs Knowledge Advanced

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in Agent Desktop 1 comment

Summary:

Features comparison between Knowledge Foundation and Knowledge Advanced

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Appreciate if anyone can share with me the comparison between KF and KA, this will allow us to make useful judgment if we should migrate our answers from KF to KA.

I found Knowledge in Oracle Service Cloud — Picking KA vs KF? | by SoftClouds | Medium, but this article was dated 2017 and may not be the latest up-to-date comparison for Year 2022.

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22B

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