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No Contact rules(BUI) Triggering

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in Agent Desktop 4 comments

Summary:

Hi,


I have a requirement where I will be updating a contact custom field with some value and then trigger business rule on that field(modified this edit) and then I want to terminate existing SLA's and apply new SLA .

But when I am importing data with Run Workflow Rules option checked , the field gets updated but no contact rule gets triggered at all . No contact rules in Initial and In Progress are being triggered.

The rule looks like below.

Note : Utility works fine as all other rules for other objects are being triggered.

Can anyone help.

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