Serial Number is only updated on Configuration Item (CTO Start Item)
We have this situation.
When we book CTO order, we can see 2 issue.
- Serial Number is getting updated only on Configuration Item asset
- Parent model has Sub Assembly Model item. But Asset hierarchy is not showing this child model.
- CTO Order boked
- Configuration Item created (Start Item)
- Supply Order created
- PO Received to Warehouse (Please note - here we see only Star Item and no components). Serial Number captured on the Start Item.
- Order Shipped
- Installed base Assets created. When we query assets with SO#, we can see CTO Item, Configuration Item and its components.
- But Serial Number is available only on Configuration Item (Start Item) because during receiving, we could update SN only to that.