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Live Chat Monitor in BUI — Cloud Customer Connect
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Live Chat Monitor in BUI

Accepted answer


We are looking to understand if a supervisor can conduct live chat monitoring in the BUI or is this only available in the Console?

Content (required):

Can you live monitor chat in BUI

Version (include the version you are using, if applicable):

22 C

Code Snippet (add any code snippets that support your topic, if applicable):

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