Querying archived incidents/threads using APIs
We were told that incidents/threads older than 15 months are continuously archived, and no records are purged. I've a couple of questions related to this. Thank you in advance for checking into this.
- Is this a default archival process or varies from customer to customer?
- When we query the incidents/threads using the APIs, do they search in the archives for fetching the data older than 15 months?
- If #2 is not true, how do we fetch the data older than 15 months from the archives using the APIs?
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