You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Need to verify surveys are being sent as designed

Accepted answer
51
Views
5
Comments

Summary:

We have a customer telling us they are not getting any surveys. I am looking to find a way to see all incidents and which incidents were sent a survey. I am not concerned at this time about any responses.

Content (required):

Based on the community, I created a report with a Incidents table with and outer join to transactions table with a join expression of transaction_type = 24 (sent).

We are set up limit frequency to do not send if 2 or more were sent in last 15 days. and recency in the past 15 days

I have a contact who sent in 32 email requests between Dec 6th and Dec 30th - an no surveys were sent. I have also made a copy of 7042 and removed some question related fields to determine what surveys were sent out on what incidnets.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!