What's new in Customer Journeys?

Connect and learn more! ×
Common Workspace Ribbon Controller Extension — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Common Workspace Ribbon Controller Extension

72
Views
0
Comments
edited Jan 30, 2023 4:46AM in General Technical Discussions

Summary:

To have a common BUI Workspace extension to inject multiple workspace ribbons in a specific order.

Content (required):

Overview

A workspace can contain custom workspace ribbons on top of the standard ones. This article focuses on having a BUI extension that reduces the manual configuration efforts as the number of the workspaces and the custom workspace ribbons used in the workspace increases. 

Challenge

In Agent Desktop, the order of the workspace ribbons can be controlled by the workspace ribbon designer.

In BUI, Multiple workspace ribbons added as separate Workspace extensions wont maintain any specific order in terms of the position of ribbons. Moreover, all the individual workspace extensions should be manually added to each workspace being used.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!