You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Automatically open aggregate child incident of object in workflow

Received Response
43
Views
1
Comments

Summary:

I am trying to implement a way to load an incident workspace from an aggregate parent object.

The idea is that users can create a new Change Request straight from the console, rather than a New Incident and then try to work everything into our existing workflow/rules.

To have the "New Change Request" button appear, the object is set to be the parent of Incidents with an aggregate relationship. This then allows me to have a message thread and incident functionality whilst not needing to expand the incident data table with loads more custom fields. Keeping things tidy.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!