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Automatically open aggregate child incident of object in workflow

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Summary:

I am trying to implement a way to load an incident workspace from an aggregate parent object.

The idea is that users can create a new Change Request straight from the console, rather than a New Incident and then try to work everything into our existing workflow/rules.

To have the "New Change Request" button appear, the object is set to be the parent of Incidents with an aggregate relationship. This then allows me to have a message thread and incident functionality whilst not needing to expand the incident data table with loads more custom fields. Keeping things tidy.

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