Automatically open aggregate child incident of object in workflow
I am trying to implement a way to load an incident workspace from an aggregate parent object.
The idea is that users can create a new Change Request straight from the console, rather than a New Incident and then try to work everything into our existing workflow/rules.
To have the "New Change Request" button appear, the object is set to be the parent of Incidents with an aggregate relationship. This then allows me to have a message thread and incident functionality whilst not needing to expand the incident data table with loads more custom fields. Keeping things tidy.