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Workspace rule to assign an incident back to the agent who assigned it to me

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edited Mar 2, 2023 2:06PM in Agent Desktop 3 comments


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Our agents frequently pass incidents back and forth reassigning them as tasks are completed. Is there a way to put a rule perhaps behind a button that would identify the person who assigned me the incident and reassign it back to them? Of course, this could be a different person every time so we'd need to capture that maybe from the audit log.

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