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Send confirmation email to customer when they register their assets in Customer Portal or by Agents.

Accepted answer
edited Apr 10, 2023 7:06PM in General Technical Discussions 4 comments


Hi there,

I wonder if there is a way that we can send a confirmation email to the customer when they register their assets? (From the Customer portal or by Calling us).

I know I can send emails to customers by using the Business rule in the Incident object. But i don't see there is an option that I can set a business rule to fire Email from Assets Object.

Thank you so much for any help :)

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