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Profile and navigation set limitations

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in Agent Desktop 4 comments

Summary: Profile and navigation set limitations


Content (required):Is there any limitation to creating navigation sets and profiles in the Oracle service cloud environment? In our case, we have around 51 service request processes, each with a minimum 4 subprocess. So, the business needs to route the SR to the different queues/groups and each report should be restricted based on the groups. so we have to configure separate profiles and navigation set.

Kindly update me is there any limitation for profiles and navigation sets


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