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How-To Screen-Pop in BUI using Java Script Web APIs

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edited Apr 12, 2023 12:38PM in General Technical Discussions

In Oracle B2C Service Cloud Agent Desktop console, the screen-pop functionality allows a third-party application running in the agent's machine to automatically open a workspace record or a report or/and execute additional business logics by listening to the configured localhost network port. Even though the browser applications cannot listen to a network port, if the third party application making the request is a web application running in the same browser, Browser UI is running, the same screen-pop functionality could be achieved in Browser UI by leveraging JavaScript Web APIs.

The main pre-condition for this approach is that, the third-party application that trigger screen-pop is a web application running in the same browser, the Browser UI is running.

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