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How-To Screen-Pop in BUI using a Locally Hosted Service — Cloud Customer Connect
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How-To Screen-Pop in BUI using a Locally Hosted Service

edited Apr 13, 2023 1:41PM in General Technical Discussions

Screen-pop Enabling a screen-pop solution in Agent Browser UI is one of the important factors when customers migrate from Dot Net console to Browser UI console. While on the Dot Net console, users will be able to configure screen pops by enabling the config settings and passing the required parameters through localhost URL. The Dot Net console will be listening to a localhost port and could perform actions based on the url parameters passed. Since the Browser UI console is rendered on browser, it is not possible for it to listen to a network port. But, in order to achieve the same functionality with BUI, a localhost server could be setup to receive the same screen-pop request and a Browser UI extension could fetch it from the localhost server and complete the screen-pop action.

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