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How-To Screen-Pop in BUI with using Externally Hosted Service — Cloud Customer Connect
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How-To Screen-Pop in BUI with using Externally Hosted Service

edited Apr 13, 2023 1:37PM in General Technical Discussions

The screen pop is a standard functionality which comes along with the B2C Service Dot Net console. When it comes to Agent Browser UI console, the same screen pop solution cannot be applicable since browsers won't be able to listen to the system network ports directly. To achieve this functionality, we could host a new service externally to process screen-pop requests and we could also have Browser UI extension that listen to the service to fetch any new screen-pop requests from a third-party application (eg. a CTI connector/soft-phone). This article details the Browser UI screen-pop implementation details using hosted service. 

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