What's new in Customer Journeys?

Connect and learn more!
How to shut off rules automatically in test environment? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to shut off rules automatically in test environment?

Received Response
54
Views
2
Comments

Summary:

We have escalation rules that I don't want to fire in when we clone our production environment to a test environment. How do I get the Advanced Business rules to recognize they are operating from and just stop?

Content (required):

We have rules that escalate answers into a review process and then later unpublish them if they haven't been reviewed in time. When status changes on answers, owners are notified. I don't want the notifications going out on our test environments for these rules - how do I get the rules to recognize they are in a test environment and stop firing without having to go in an manually turn them off each time I clone a test environment from production?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!