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Import data from another CRM system

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in Agent Desktop 1 comment

Summary:
Is it possible to bring both Customer and the related incident data using Oracle B2C Service Data Import Wizard ?

Content (required):
Is there a way to create a Contact and the corresponding Incident record using Data Import Wizard from csv file which have contact details and incident details in a row?

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):

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