You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Conversations on a Help Ticket

Received Response
52
Views
1
Comments
in Design for Redwood 1 comment

Summary:

Use of conversations (internal to HR) sends a message to the person in the "To" field, but it does not link back to the ticket in question. Is it possible to edit this message and have the system auto-link back to the ticket.

Content (required):

When an agent works a ticket, they can use messages or conversations. When using conversations the system ends a message to the person in the "To" field, but it does not link back to the ticket in question. Is it possible to edit this message and have the system auto-link back to the ticket.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!