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How to re-establish the API authentication when making API calls from a BUI extension? — Cloud Customer Connect
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How to re-establish the API authentication when making API calls from a BUI extension?

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Summary:

When using a BUI Extension and 11-12 minutes of inactivity, API call fails with errorCode OSC-CREST-00014. What is needed to stop this error from occurring.

Content (required):

We have a BUI Extension that makes an API call and is typically successfully. That same API fails after 11-12 minutes of inactivity. Retrying the same activity works after some other activity in the BUI.

The authentication request header is set with the session ID prior to the API call.

What is needed to ensure the session is valid before the API call is made?

Version (include the version you are using, if applicable):

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