What's new in Customer Journeys?

Connect and learn more! ×
Is it possible to add the categories in the actions of the action plans? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Is it possible to add the categories in the actions of the action plans?

Received Response
32
Views
1
Comments
edited Jun 28, 2023 4:07AM in Agent Desktop 1 comment

Summary:


Content (required):

Hello community.

We need to see the list of SR categories created in the actions of the action plans to associate certain actions with certain categories, but the configuration defaults to "none" and does not allow searches. Is it possible to add the categories?


Version (include the version you are using, if applicable):

Oracle Fusion Cloud Applications 23A (11.13.23.01.0)

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!