GREEN / Eloqua Application Performance Impacted / Some POD 3 Clients / RESOLVED
The Cloud Operations confirmed some clients on POD 3 are experiencing performance related incidents. The team has identified the root cause and currently working towards resolving the incident. As part of the resolution, some instances will see around 15 minutes of downtime with the following effects:
1. Outbound activities will be paused and resumed after downtime ends.
2. Forms will be captured
3. Other inbound activities (email responses, web tracking) will not be captured.
Given the urgency, our Support Team is equipped with the list of impacted of clients - please contact our Product Support Team to validate if you are affected. Cloud Operations is currently set to start the path to resolution at 9:00 pm EST (UTC-5). We will provide another update around 9:20 pm EST (UTC-5).