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Green / Synch Bouncebacks Not Processing / POD 3 / RESOLVED


Between Tuesday, June 10th at 11:00 am EDT (UTC-4) and Wednesday, June 11th at 3:40 pm EDT (UTC-4) our Cloud Operations Team identified that Synch Bouncebacks were not being properly processed on POD3. 

After analysis by our support teams, it was determined that the event resulted from a database issue. The database issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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