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GREEN / External Call Performance Degradation / POD 3 / RESOLVED

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Both our Development Team and Cloud Operations Team are currently investigating an incident around performance degradation with our CRM Integration Services. In parallel, our Cloud Operations Team is monitoring the services to ensure a hard stop does not occur. At this time, we are unable to provide an ETA for this incident, but we will continue to provide updates. The next scheduled update will be today around 6:00 pm EDT (UTC-4).

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**Update**

Thursday, July 24th, 5:16 pm EDT (UTC -4)

The two teams continue to troubleshoot the incident, however, we have nothing tangible to report. The next scheduled update will be Friday, July 25th, 2014 around 12:00 pm EDT (UTC-4).

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