GREEN / Eloqua Insight Unavailable / POD 2 / RESOLVED
Continuing from the "GREEN / Bulk API, Rest API and Data Import Export Unresponsive / POD 1 and 2 / RESOLVED" advisory, our Cloud Operations Team have started work on restoring Eloqua Insight services for our POD 2 customers. We are unable to provide an ETA, but the next scheduled update will be around 10:00 am EDT (UTC-4).
Thursday, August 28th, 9:33 am EDT (UTC -4)
After analysis by our support teams, it was determined that the incident resulted from a hardware issue. The hardware identified as faulty has been replaced and production use of your Eloqua service restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.