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Add Custom Field to Multi Edit Workspace for incidents

Accepted answer
edited Jul 31, 2023 2:23PM in Agent Desktop 1 comment


Looking to see if possible to add custom field to multi edit area for incidents.

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Hi, we have a custom field on the incident workspace which we'd like to make available on the multi-edit area. Is this possible, and if so could you tell me the navigation to make the configuration change?

*Update - have found out I need to copy the standard Incident - Multi Editor Workspace, this lets me add the custom field. I then need to make this available on the relevant profiles.*



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