Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Filter: Return all activities currently in SLA Jeopardy

in Field Service 3 comments

Summary:

I'm attempting to build a filter that will return results of Activities that are current scheduled/routed but will miss the SLA in the current position.

Content (required):

The goal is have a filter to use in the list view to identify calls that are currently in Jeopardy. In the past I could use a middleware that would calculate the route date and SLA date to determine if the call was scheduled within the contractual timeframe and then set a checkbox if true.

Without a middleware, any recommendations for either setting flag with message scenarios when route date and time is greater than SLA Start date & time?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!