Filter: Return all activities currently in SLA Jeopardy
I'm attempting to build a filter that will return results of Activities that are current scheduled/routed but will miss the SLA in the current position.
The goal is have a filter to use in the list view to identify calls that are currently in Jeopardy. In the past I could use a middleware that would calculate the route date and SLA date to determine if the call was scheduled within the contractual timeframe and then set a checkbox if true.
Without a middleware, any recommendations for either setting flag with message scenarios when route date and time is greater than SLA Start date & time?