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Calculation for Incident Within and Out of SLA

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in General Technical Discussions 2 comments

Summary:

I am trying to pull a report to get count of incidents that are within and out of SLA for ex.

Count Within/Out of SLA

4 Incident Open and within SLA

2 Incident Open and Out of SLA

1 Incident Closed and Within SLA

5 Incident Closed and Out of SLA

It would be very good if i can pull this data per agent bases. I tried multiple options and scripts but i was not able to calculate count from script

Content (required):

My main requirement is to show a graph of above details for easy understanding and presentation . Can you please help me provide a high-level solution on this . Your response is highly appreciated.

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