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Error in log file RightNow.CX.BackgroundUpdates Error 1:

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In one user's log file is the error about background updates. What could that be caused by?

Content (required):

RightNow.CX.BackgroundUpdates Information: 1 : [02:40:42.3453] Retrieving File Info...

RightNow.CX.BackgroundUpdates Verbose: 1 : [02:40:42.3453] Retrieving manifest information from RNT Server

RightNow.CX.BackgroundUpdates Verbose: 1 : [02:40:42.4698] Step GetSettingsStep complete: Failure

RightNow.CX.BackgroundUpdates Error: 1 : [02:40:42.4758] 

Exception Level 3 - WebException: The remote server returned an error: (401) Unauthorized.

  at System.Net.HttpWebRequest.GetResponse()

  at RightNow.Deployment.Network.NetworkRequestService.RequestXmlDocument(String uriString)

  at RightNow.Deployment.Network.Providers.ManifestProvider.GetManifest(InterfaceSettings interfaceSettings)

Exception Level 2 - ManifestException: An exception occurred while getting the installation manifest

  at RightNow.Deployment.Network.Providers.ManifestProvider.GetManifest(InterfaceSettings interfaceSettings)

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