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Can I make a BUI Extension to step through thread entries?

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edited Aug 9, 2023 8:47PM in General Technical Discussions 4 comments

Summary:

Can I make a BUI Extension to step through thread entries?

Content (required):

In the BUI Incident workspace, I'd like to add a button or shortcut for agents to step through customer/staff/auto responses in the Thread. Is there a way to do this with either a Console or Workspace extension?

Version (include the version you are using, if applicable):

22D

Code Snippet (add any code snippets that support your topic, if applicable):

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