How to ensure agent is available for chats in multiple languages?

Summary:

We currently have agents set up to take 2 chats in either English or Portuguese and they have those 2 queues assigned to their profile. The issue is if they are taking 2 english chats and we have a Portuguese chat in the queue, the customer wanting to chat in Portuguese will have to wait until the agent is done with 1 of the English chats. Is there a way to set up the agent to always have 1 chat available for the 2nd langauge?

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22D

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