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Community Self Service - Missing features and concerns

Received Response
edited Aug 1, 2016 12:33PM in Customer Portal 8 comments


We have started looking into the new Community Self Service and implementing an internal forum as a first step. During our investigations we have come across different missing features which might block a full roll-out to external users. We would therefore like to understand any proposed workarounds for the following items and if they are maybe already on the roadmap and have a planned release timeframe.

  • Private messages (Users can send private messages to each other)
  • Unread posts (Users have good overview of which topics and posts they have already read)
  • Post fields / Tagging (Community team can tag content with meta data for reporting)

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